Refund & Return Policy

Return, Refund & Warranty Policy

Thank you for shopping with NOKEX. If you are not completely satisfied with your purchase, our support team is here to help.

60-Day Return Policy
You may request a return within 60 days of delivery.
For non-defective returns, items must be unused, undamaged, and returned in their original packaging with all included accessories. Proof of purchase or your order number is required.

Please contact our support team before returning any item. Unauthorized returns may not be accepted.

Return Shipping
Customers are responsible for return shipping costs for non-defective returns.

If your item arrives damaged, defective, or incorrect, NOKEX will provide return instructions and, when applicable, cover the return shipping cost.

Applicable sales taxes collected by NOKEX will be refunded as required by law. Third-party customs duties, import taxes, or similar fees may not be refundable.

Damaged, Defective, or Incorrect Items

Please contact us within 7 days of delivery if your order arrives damaged, defective, or incorrect. Photos or videos may be requested to verify the issue.

Approved claims may qualify for a replacement, refund, or other appropriate solution at no additional cost.

24-Month Limited Warranty
Eligible NOKEX products are covered by a 24-Month Limited Warranty against qualifying manufacturing defects and workmanship issues under normal use.

Depending on the issue, NOKEX may provide troubleshooting assistance, repair, replacement, refund, or another appropriate solution.

Refunds
Approved refunds will be issued to the original payment method.

NOKEX typically processes refunds within 5–7 business days after the returned item has been inspected. Your bank or payment provider may require additional time for the refund to appear in your account.

For returns, refunds, warranty claims, or replacement requests, please contact our customer support team.

Email: nokexsupport@gmail.com

Support Hours: Monday – Saturday, 9:00 AM – 7:00 PM (PT)